Privacy Policy
Effective Date: 01/06/2025
At Rusty Dog Shop, your privacy matters. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your information when you use our WooCommerce-powered online store.
1. Collection of Personal Information
We collect personal information that is necessary to provide our services and fulfill your orders, including:
-
Full name
-
Email address
-
Phone number
-
Billing and shipping address
-
Payment information (processed securely through third-party gateways)
-
Order history
We may also collect technical information when you visit our website, such as:
-
IP address
-
Browser type
-
Device and operating system
-
Pages visited and time spent
-
Referring website or link
2. How We Collect Information
We collect information when you:
-
Make a purchase
-
Contact us or submit a query
-
Register for an account
-
Subscribe to our newsletter
-
Browse our website
We may also collect data through third-party services used on our site (e.g., payment providers or analytics tools).
3. Use of Personal Information
We use your information to:
-
Process and deliver your orders
-
Communicate with you about your order or inquiry
-
Provide customer support
-
Improve and personalise your shopping experience
-
Send updates, promotions, or newsletters (only if you’ve opted in)
-
Comply with legal obligations
4. Disclosure of Personal Information
We do not sell your information. We may disclose it to trusted third parties such as:
-
Payment processors (e.g., PayPal, Stripe)
-
Shipping services (e.g., Australia Post, couriers)
-
Email marketing providers (e.g., Mailchimp)
-
IT and analytics providers
-
Legal or regulatory authorities if required by law
All third-party providers are expected to comply with privacy standards equivalent to the APPs.
5. Data Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure. Sensitive data, including payment information, is encrypted and handled via secure payment gateways.
6. Access and Correction
You may request to access or correct your personal information at any time. If you believe the data we hold is incorrect or outdated, please contact us at sales@rustydoggroup.com.
We may ask for identification before processing such requests.
7. Cookies and Tracking Technologies
Our site uses cookies and similar technologies to:
-
Remember your cart and preferences
-
Track website performance and usage
-
Personalise content and marketing (if consented)
You can control or disable cookies through your browser settings.
8. Overseas Disclosure
Some data may be stored or processed by third-party service providers located outside Australia (e.g., in the US or EU). We take reasonable steps to ensure these providers adhere to standards consistent with the APPs.
9. Changes to This Privacy Policy
We may update this policy to reflect changes in law, technology, or business operations. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:
Rusty Dog Shop
Email: sales@rustydoggroup.com
Website: [https://rustydogshop.com.au]
